Frequently asked questions
The questions we get asked most often about our services, repair status, quotes, and opening hours. If your answer is not here, give us a call.
What does Smart Action do?
Custom software development, web development, industrial automation, IT consulting, and computer repair. We work with organizations, manufacturers, and individual clients.
Where are you located and when are you open?
3rd District, Erdenet, Orkhon Province 61000, Mongolia. Business hours are Monday to Friday, 09:00–19:00. Phone +976 9925 2662.
How do I check the status of a device left for repair?
When you hand in a device you receive a repair number in the form SA-260101-001. Enter it on the "Track your repair" page and the current status appears immediately — no sign-in needed. If you leave an email address, you also get a message whenever the status changes.
How quickly do you reply to a request?
We call or email within one business day of receiving a request through the contact form. For urgent problems, calling +976 9925 2662 is faster.
What equipment do you repair?
Laptops, desktops, monitors, printers, and power supplies for both office and industrial use. We also handle software installation, virus removal, data recovery, and network configuration.
How do I get a quote?
For repairs we diagnose the fault first, then quote the work and any parts needed. For software projects we send a written scope, timeline, and budget proposal after a requirements meeting.
Do you work outside Erdenet?
Software, web development, and IT consulting are delivered remotely across Mongolia. Hardware repair and automation installation are based in Erdenet and available elsewhere by arrangement.
How does a software project start?
The first meeting clarifies the problem and your current workflow. We then propose scope, timeline, and budget. Once approved, development runs in stages, followed by training and ongoing technical support after launch.